Service, Communication & Processes
Personal customer service, technical support and structured case handling – reliable and based on clearly agreed procedures.
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Service partner for oil companies and petrol station operators.
msp supports businesses with technical hotlines for unattended petrol stations, IT support and operational logistics. We have been bringing our experience to technical petrol station services since 2005. Our services can be commissioned individually or combined into coordinated processes to suit your requirements.
- For over 20 years
- Experienced German-speaking staff
- 24/7 service as required
Our service areas
Webshops, IT Support & Interfaces
Individual webshops, administration systems and interfaces that connect digital and operational processes in a practical way.
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Logistics, Material Supply & Fulfilment
Flexible procurement, storage, order picking and shipping – tailored to different locations, quantities and requirements.
Learn moreFrom individual services and combined solutions to complete process chains – tailored to your requirements.
SERVICE · COMMUNICATION · PROCESSES
Service that goes beyond the call.
24/7 support for automated fuel payment terminals, technical issues and clearly defined service processes.
24/7 service for automated fuel payment terminals and technical issues
Availability with clear responsibility for the process
We have been providing technical hotlines for unattended petrol stations since 2005. Our experienced German-speaking service staff are familiar with the technical and organisational procedures. They record fault and damage reports in a structured way, collect the necessary details and involve the relevant contacts – from the station on site to technical support and damage handling. A telephone report thus becomes a structured case in which the necessary information is passed on and the next steps are clearly defined and traceable.
Availability according to the agreed service model · Structured intake · Defined escalation paths
In-house ticketing system
Each incident is recorded in a structured way and assigned to a customisable ticket category. Categories and subcategories can be set up, for example, by fault type, affected system or location.
Individually configurable structure
Follow-up tickets & History
Further processing steps are documented through follow-up tickets. This creates a continuous case history that remains traceable afterwards.
Traceable handovers
Call routing: AI or a person
AI-assisted initial assessment and routing or personal telephone service without an initial AI dialogue: the choice is yours. If requested, real staff answer calls from the very first second. msp designs the appropriate solution and coordinates its technical implementation – with specialised development partners where required.
Personal service on request
Statistics & Quality
Structured tickets enable analysis by fault type, location, time period or processing status. This helps identify recurring patterns and assess service processes in a traceable way.
Transparency through data
From first contact to analysis
Receive
Record
Process
Escalate
Analyse
Technical coordination, first- and second-level support and the involvement of other service providers can be organised according to jointly defined responsibilities. The specific scope of services is agreed to suit your requirements.
WEBSHOPS · IT SUPPORT · INTERFACES
Digital solutions that work together.
Individual webshops, administration systems and interfaces connect digital and operational processes – from ordering to further data processing.
msp brings the requirements together and coordinates the parties involved. We combine our experience with specialised development and database expertise from our network.
PETROL STATION EXAMPLES · 01
Petrol Station Partner Shop
A central webshop for petrol station partners: consumables, promotional materials, corporate clothing and accessories can be brought together in a single ordering solution.
External suppliers can be integrated into the ordering processes. Order and transaction data are prepared and transferred so that they can be made available for further commercial processing in the ERP system, including accounts payable processing.
- Consumables, promotional materials, clothing & accessories
- Integrate suppliers into ordering processes
- Further processing of order and billing data
PETROL STATION EXAMPLES · 02
Customer Card Shop & Administration
Webshop and customer administration in a single solution: customer accounts and orders are brought together.
An additional customer contact system supports documentation: when was a report received, what prompted it and how was the case handled? Customer contacts and cases remain traceable.
- Customer card shop and customer administration
- Bring customer accounts and orders together
- Document customer contacts and cases
LOGISTICS · MATERIAL SUPPLY · FULFILMENT
Flexible, from small to large.
From small letter mailings to complete site supply: we tailor procurement, storage and shipping to your actual needs.
Whether promotional items, point-of-sale materials or regularly required consumables – small quantities and individual orders are also welcome.
Different sizes. Matching services.
A range of orders – individually or in combination.
Procure, store and assemble.
We assist with selecting and procuring materials and coordinate promotional and campaign materials with graphic design, advertising and production partners. Agreed goods are stored and made available as required. Inventory management and processes are agreed on a project-specific basis.
- Order picking by quantity, recipient or location
- Individual combinations as sets, campaign packs or station packs
Shipping to suit the order.
Whether a letter, mailing, parcel or pallet: we organise shipping according to your specifications. Small mailings with varying page counts can also be handled individually.
On request, we handle printing, sorting, manual envelope insertion and manual franking. This allows small quantities to be processed without complex production lines.
ABOUT US
Short lines of communication and clear responsibility since 2005.
Our experience in providing technical hotlines for unattended petrol stations dates back to 2005. Building on these many years of practical experience, we have continuously developed our range of services.
Today, we combine skilled service, digital solutions and operational logistics. We work with short decision-making paths, personal contacts and a network of specialised cooperation partners built up over many years.
We bring together the right expertise and take on precisely the tasks our customers need support with – from an individual service to a coordinated process.
- Since 2005
- Short decision-making paths
- Established partner network
CONTACT
